Blue Cross Blue Shield Very Very Bad

BCBS FL has the worst customer service EVER! They are completely unhelpful. I called prior to my yearly gyn visit to double check the cost of the appointment (since it seems their plans are always being updated), was quoted one price and then got billed for another. When I called to inquire why this happened, they were totally unfriendly and completely unhelpful! Would not recommend. BTW this is the ONLY time I went to the doctor all year after paying $200 a month, they can't even provide a correct cost estimate for my yearly gyn appointment!