Used to be the gold standard....

Been with them since 1989, and have used nearly every service they have ever offered, including a lot of cash in their bank, mortgages, all insurance... Used to be officer only, and when they added enlisted folks the service declined sharply. Far more legacy customers than officers that seem to be running up costs, and their near perfect, courteous, professional service from years back is GONE. Just in the last few months trying to use their movers advantage program, I had 3 calls not returned. This never used to happen. Also sucks that the subscribers savings account is getting eaten up in claims, and their savings rate that was revamped is now a full point below leading banks.

Now in the process of moving accounts, as they are now nothing but big corporate that has lost their way and dedication to their original efforts.