USAA Insurance Ratings »
Based on 18 reviews - 0 is lowest, 5 is highest
| Total 18 reviews | Page of 2 Prev | Next |
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1.0Overall
by cindy cohen
from dallas tx vehicle 2003 toyota |
usaa has gone downhill - adjusters are rude and insensitiveThe adjuster at usaa told me there was not enough damage to my car and i could not possibly have been injured even though i had over 4,000 dollars in medical bills. I think usaa has gone down hill. The adjuster was insensitive and rude. I had to threaten to get an attorney to get anything thing from continued... |
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1.3Overall
by cynthia Cohen
from Dallas Texas vehicle 2003 toyotal |
a person or a probabilityusaa told me they cover claims based on the "probability" that I could have been injured not on my actual medical reports. moreover, the adjuster used fear and intimidation to pressure me into taking a small and unreasonable settlement. I am very disappointed. I had to retain an attorney continued... |
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2.8Overall
by Tania
from California |
Saying GoodbyeI've had my auto with USAA for years, and we've been willing to pay higher premiums than we could have gotten with another company because we've NEVER had problems on the rare occasions we've made claims. However, after 9 years of never making a claim on our homeowner's policy, USAA cancelled us because continued... |
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1.0Overall
by Anonymous
from Overseas |
USAA Preys on Military
This company is rude all around. They are nearly impossible to communicate with. They refuse to give names when asked providing only first names. They don't sign letters giving a human with who you can communicate in response. |
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1.5Overall
by Anonymous
from Texas vehicle 2005 /Ford/Van |
Scammed by USAAEverything was fine with USAA until I filed an auto claim; then the trouble started. The accident was the other persons fault but USAA advised me to let them handle it and they would sue the other company for the damages. They depreciated my new vehicle by 60% even though it was only two months old and continued... |
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1.0Overall
by Anonymous
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Customer ServiceClaims adjusters are very unreliable and rude. They never call back when they say they will. |
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1.0Overall
by Anonymous
from san antonio |
Business week ranking?I have recently learned that USAA was ranked #1 in customer service by Businessweek magazine. I have not had good customer service from this company ever. When I call I always have to call back a 2nd time because info given is wrong or confusing. Once I called to get a quote for my nephew (who lives continued... |
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2.3Overall
by Anonymous
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Used to be the gold standard....Been with them since 1989, and have used nearly every service they have ever offered, including a lot of cash in their bank, mortgages, all insurance... Used to be officer only, and when they added enlisted folks the service declined sharply. Far more legacy customers than officers that seem to be running continued... |
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1.0Overall
by Anonymous
from HOUSTON, TX |
USAA INSURANCE CROOKED IN SETTLING CLAIMSWE WERE THE VICTIMS OF HIT & RUN INVOLVING A USAA POLICY HOLDER IN SAN ANTONIO. THE POLICE WROTE THE ACCIDENT REPORT AS A HIT AND RUN, WE FAXED COPIES OF OUR REPORT & ESTIMATES TOI FIX OUR TRUCK TO THE ADJUSTOR, TASIA MADRID. TWO WKS LATER WE ARE STILL WAITING FOR A RESOLUTION. WE ALSO RECEIVED continued... |
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N/AOverall
by Anonymous
from Sacramento |
Never been treated worse... by USAAI was treated badly when the claim adjuster found out I was on Medi-cal she was utterly rude to me. I was hit by one of there insured drivers and yet have been treated as though I had done something wrong it has been a year and I am still getting the run around from them good luck if you go through them continued... |
| Total 18 reviews | Page of 2 Prev | Next |
