USAA Insurance Ratings »
Based on 18 reviews - 0 is lowest, 5 is highest
| Total 18 reviews | Page of 2 Prev | Next |
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2.5Overall
by Anonymous
from california |
usaa auto insuranceI have been with usaa since 1969. Had a incident with my auto insurance. Underwriter decided I was a bad risk, completly ignoring the police report and my statement, but decided to call the other party and decide that they were the honest and poor abused claimant! They were never on my side.....The continued... |
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5.0Overall
by Anonymous
from SC |
Never had a problem with usaa insurance
We filed 3 claims with them and they were prompt about everything. Adjusters came out the next day. Checks written and sent out within the week. I have never had a problem getting someone on the phone and every time they have been friendly and proficient. |
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3.0Overall
by Robert M. Tafel MD
from Fort Worth TX vehicle Acura 2007 TSX |
Recent accident (rear-ended) 12/06/07My previous experiences with USAA were always more than satisfactory; i always felt they had my best interest in every transaction until recently. Following my accident the adjustor never came out until nearly 3 weeks later.The represenative assigned to me, a Ms.Montalvo,never returned my calls but continued... |
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5.0Overall
by steve
from sierra vista az |
USAA Insurance an outstanding companyUSAA Insurance has definitely been customer service orientated since i've been with them. They are friendly, call you back to make sure things are okay, pay claims quickly - i strongly recommend them to anyone in the military - if you don't use there services you are making a BIG mistake. |
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2.5Overall
by Carl
from California vehicle 92/ford/escort |
USAA Insurance Customer Service SucksNo one returns phone calls or emails. It was a very frustrating experience. So much so, we almost filed a complaint with the insurance commissioner. Rates are good. But definitely they need to improve on their service to the customers. |
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1.0Overall
by Anonymous
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Do not go with USAAthis company has had consistent violations and misconduct reported to the Insurance Commisioners Office. |
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2.5Overall
by Anonymous
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USAA Insurance service getting worseHad a wreck. Was given an adjustor's name and number. Have called everyday for the past week, and have left messages, have het to talk to the adjustor. She called the house one day, twice during the day, knowing that both adults in the family work, and having been given both work numbers and cell numbers continued... |
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3.3Overall
by Chris
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usaa covered me while i was in the servicegreat rates, but customer service at usaa wasnt always good. sometimes i would call and call trying to get someone to talk to and it would take forever. no insurance company is perfect though |
| Total 18 reviews | Page of 2 Prev | Next |
